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Customer Care

Here at A Stone's Throw we care about you, our customers.  We will do our utmost to ensure your satisfaction.

We offer a free 'Brown Paper Packages Tied Up With String' gift-wrapping service.  Please state at check-out if you would like any of your items gift wrapping.

We will try to avoid any disappointment on out of stock items, but on occasions where listed goods are out of stock, we may offer items of similar value or better specification and value to your original choice.  If you want the item of choice that is out of stock we will back order this for you, unless advised otherwise. As soon as the purchase is in stock we will contact you.

If you cannot find what you are looking for, please do contact us.  We work with a number of fantastic suppliers and may be able to source the item for you.  A deposit may be payable for this service; you will be advised if this is the case.

Privacy & Safety 

This privacy policy sets out how A Stone's Throw Limited uses and protects any information that you give A Stone's Throw when you use this website.

A Stone's Throw is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

A Stone's Throw may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • Name and payment details

  • Contact information including email address

  • Demographic information such as postcode, preferences and interests

  • Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To process your order and obtain payment

  • Internal record keeping

  • We may use the information to improve our products and services

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Data aggregation, analytics and profile creation

We may analyse your browsing behaviour to draw inferences and create profiles about your personal preferences and behaviours. We may then use such information for the purposes described below;

Behavioural advertising and cross platform targeting

(a) Served by us

We may use your information (including profile data) to serve you with advertising, which is relevant to you, on our websites and the websites of third parties.

(b) Served by third parties on our websites

Advertisers or other third parties using our website may also engage in behavioural advertising and use cookies and web beacons in the manner described above. We do not control these advertisers or other parties' use of cookies or web beacons or what they do with the information they collect.

(c) Served by third parties on third party websites

We may provide your personal information (including profile data) to third parties who may then use it in combination with personal information that they have collected from you to serve you with relevant advertising on third party websites.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

Full Terms and Conditions

Terms & Conditions
In these Terms and Conditions “we, our, us, A Stone's Throw" refers to A Stone's Throw Limited..


By accessing the content of (“the Web site”) you agree to be bound by the terms and conditions set out herein and you accept our privacy policy. If you object to any of the terms and conditions set out in this agreement, you should not use any of the products or services on the Web site and leave immediately.

You agree that you shall not use the Web site for illegal purposes, and will respect all applicable laws and regulations. You agree not to use the Web site in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Web site. You also agree not to compromise the security of the Web site or attempt to gain access to secured areas or sensitive information.

You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.


A Stone's Throw Limited reserves the right to change any part of this agreement without notice and your use of the Web site will be deemed as acceptance of this agreement. We advise users to regularly check the Terms and Conditions of this agreement.

A Stone's Throw has complete discretion to modify or remove any part of this site without warning or liability arising from such action.


A Stone's Throw will under no circumstance be liable for indirect, special, or consequential damages including any loss of business, revenue, profits, or data in relation to your use of the Web site. A Stone's Throw is fully insured which includes product liability and public liability.


All trademarks, trade names, patents, registered designs and any other property rights derived from the aesthetics or functionality of the Web site remain the property of their respective owners, and are used on this Web site for reference only.

By using the Web site you agree to respect these property rights and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the Web site.


The information contained with the Web site is provided on an “as is” basis with no warranties expressed or otherwise implied relating to the accuracy, fitness for purpose, compatibility or security of any components of the Web site.

We do not guarantee uninterrupted availability of the A Stone's Throw Web site and cannot provide any representation that using the Web site will be error free.


Here at A Stone's Throw our staff will try to avoid any disappointment on out of stock items, but on occasions where listed goods are out of stock, we may offer items of similar value or better specification and value to your original choice.  If you want the item of choice that is out of stock we will back order this for you, unless advised otherwise. As soon as the purchase is in stock we will contact you to advise delivery.

We endeavour to ensure product availability wherever possible, all products and services are subject to availability and maybe withdrawn at anytime without prior notice. 

A Stone's Throw are not responsible for compensating you for any unforeseeable losses you may suffer in relation to goods ordered and if goods are not supplied, deemed faulty, damaged in transit or delayed. 

Your statutory rights as a consumer are not affected.


Manufacturers Defect Found:
All products are guaranteed against manufacturing defects for up to three months from the date of purchase unless stated otherwise, this does not apply to faults caused by accident, neglect, misuse or wear and tear.

If you think there is a fault with your purchase, please contact us so we can help you get the item back to us and look to sort any problems.

Any faulty goods must be returned to the shop with proof of purchase. Please note many items have to be returned back to their place of manufacture for inspection by their own department; we will organise this for you. 
If the the fault is declared a manufacture fault, the item will be replaced with the same or equal product.

·       The item(s) will be repaired, replaced or the value of returned item(s) may be refunded.

·       If the item(s) are discontinued we will offer a replacement of equal or better specification or may be refunded.

A product refund may only be issued within a suitable time scale of use / owning the item

A Stone's Throw reserves the right to have the goods inspected by a technician appointed by us prior to replacement or refund. A manufactures guarantee will not apply to any faults that are deemed to of been caused by accident, neglect, misuse or general wear and tear.

A Stone's Throw are not responsible for compensating you for any unforeseeable losses you may suffer in relation to faulty goods. 


You have the right to return an item or cancel your order with us, in accordance with Consumer Protection (Distance Selling) Regulations.  The period in which you have to exercise that right, by law is 14 days from the date of receiving your goods.  The unused goods, as sold including any offer/free item(s) received in conjunction with the returned item(s) must be returned, at the customer’s expense, in the original packaging within 14 days of notice to cancel. We will refund you in full including the original postage.  A Stone's Throw reserves the right to have the goods inspected by a technician appointed by us prior to replacement or refund.

For hygiene reasons, perishable items (such as food), toiletries (such as soap), earrings and PPE (such as face masks) cannot be returned unless faulty.  Please be aware that these items will be returned to manufacturer to by checked and confirmed as faulty before a refund is issued. Also see Returns Policy.

8 Delivery Problems

Within the UK you can usually expect delivery of your order between 2 and 7 days from the day we receive your order. If you have not received your order after 7 days, please contact us. We will make enquiries to our carrier to confirm loss of the parcel and will send a duplicate parcel to you as soon as possible. Outside the UK, please contact us if you have not received your order after 2 weeks. In the unlikely event your order is damaged in transit, please contact us immediately. You must not sign for your parcel as received in good condition. Please retain the original package for returning your order.  We will arrange for the parcel to be collected and a prompt replacement or refund will be sorted out for you.

If you have arranged/left a note to leave your parcel where you have instructed, it is at your own risk if there is nobody to receive the delivery when it is attempted. Any theft, loss or damage to your goods or parcel resulting from this arrangement will not be replaced, refunded or credited.


Due to foods and toiletries being perishable goods, we can not accept these items for exchange or refund unless sent in error.


If the item(s) are to be returned please contact our staff at A Stone's Throw on 07711 345986 Mon-Fri 10am – 5pm or by email at
Please ensure that the items are in original or secure packaging, where necessary please state the fault and or why your are returning your items. Please enclose proof of purchase i.e. Invoice/Receipt along with your full personal details. 
Please obtain a certificate of posting from your post office or courier when you send any time back to us, regretfully we cannot be held responsible for goods whilst in transit.  We strongly suggest you use a signed-for/tracked delivery option.

As set out in the distance selling directive, the customer must pay for the return of goods and send them back to us with in 14 days as set out above.

If the goods are faulty we will either replace the goods and refund the cost of your postage back to us, or refund the goods and postage in full. You must provide a copy of the receipt for monies paid for postage.
If the goods are not wanted, you must return the goods as set out above within 14 days. We will issue a full refund for the item in question but not for the postage costs (including the postage back to us).


All vouchers have a minimum spend of £10 plus Postage & Packaging unless stated otherwise. Vouchers can not be used in conjunction with any other offer, discount or like wise.


The Web site may contain hyperlinks to web sites operated by other parties. We do not control such web sites and we take no responsibility for, and will not incur any liability in respect of their content. Our inclusion of hyperlinks to such web sites does not imply any endorsement of views, statements or information contained in such web sites.


If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.


This Agreement will be governed by the laws of England and any user of the Web site hereby agrees to be bound exclusively by the jurisdiction of English courts without reference to rules governing choice of laws.


A Stone's Throw Limited agrees to supply and you agree to purchase goods subject to these terms and conditions, which shall supersede any terms and conditions on any purchase order or document that you submit to A Stone's Throw Limited.

These terms and conditions apply and take precedence over all others.  All goods remain property of A Stone's Throw Limited until full payment has been received.  These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales and each party agrees to submit to the exclusive jurisdiction of the courts of England and Wales.

Please note that we practice a policy of continual review and reserve the right to change the above terms and conditions at any time without notice.

Payment Methods
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